Job Description We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences • Develop and implement strategies to improve customer satisfaction and loyalty • Handle escalated customer issues and complaints with empathy and professionalism • Collaborate with other departments to resolve complex customer inquiries • Analyze customer service data and prepare reports for upper management • Contribute to the development and implementation of customer service policies and procedures • Ensure adherence to quality assurance standards and company guidelines • Identify and recommend process improvements to enhance efficiency and customer experience • Participate in hiring, training, and onboarding of new customer service team members Qualifications • 5-8 years of customer service experience, with 1-2 years in a supervisory role • Bachelor's degree • Exceptional communication skills, both verbal and written • Strong leadership abilities with a supportive and decisive approach • Excellent problem-solving and conflict resolution skills • Ability to analyze data and generate actionable insights • Strong time management and organizational skills • Customer-focused mindset with a commitment to delivering high-quality service • Adaptability to changing priorities and ability to work in a fast-paced environment • Fluency in English and Hindi Additional Information The Customer Service Executive supports the Sales team with customer service