Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Possibility for Sign-On Bonus and Relocation. Primary Responsibilities and Essential Functions of the Position: • Provide technical assistance to our customers. • Counsel and advise Dentists on a variety of products, including treatment plans and designs. • Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist. • Communicate effectively with internal teams to ensure case resolutions. • Occasional, hands-on details to restorations for corrections and modifications as needed. • Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation. • Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products. • Responsible for continuous education on new dental products and fabrication technics • Responsible for documenting all customer interaction using company provided software Skills and Abilities Required: • Strong verbal and written communication skills • Strong computer skills – MS Office Excel, Word, Outlook • Detail-oriented – ability to manage multiple projects/assignments at one time • Dependable, Team Player, • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks Minimum Education and Experience Required: • Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations. • Knowledge of digital production such as CAD/CAM & IOS is preferred. • Must possess great customer service skills to interact with Dentist. • Intermediate computer skills are required. • Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing. • CDT required. • High School Diploma/GED • A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint) Competencies • Patience • Attentiveness • Clear communication skills • Knowledge of the Product • Ability to use positive language • Acting skills • Time management skills • Ability to ‘read’ customers • A calming presence • Goal-oriented focus • Ability to handle surprises • Persuasion skills • Tenacity • Closing ability • Empathy • Willingness to learn • Ability to Admit You Don’t Have the Answer • Thick Skin Hazardous Materials or Equipment Used: • All Office Equipment • Potential Exposure to Bloodborne Pathogens Physical Requirements: • May have long periods of sitting at desk and intermittently answer the telephone. • Regular need to write or use a keyboard to communicate through written means. • Some lifting between 0 to 10 lbs. may be required. • Travel may be required up to 5 % of the time