Company Description Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club. Job Description • Input accurate room status into system daily and investigate discrepancies • Maintain and update administrative data • Maintain key control and monitor lost properties • Maintain work area in a proper state of cleanliness • Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper • Be familiar with Housekeeping positions and team members’ job functions • Maintain good relations with team members and other interfacing departments • Ensures smooth handover of daily activities to the next shift Qualifications • Minimum 1 year of relevant experience in a similar capacity • Good reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • Working knowledge of MS Excel, Word, & PowerPoint