Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere • Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently • Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities • Process guest check-ins, payments, retail transactions, and appointment confirmations accurately • Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas • Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams • Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities • Assist with retail merchandising, inventory support, and product presentation as assigned • Maintain confidentiality and professionalism regarding guest information and wellness services • Respond promptly and professionally to guest questions, concerns, and service recovery opportunities • Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned • Follow all hotel policies, sanitation procedures, and workplace safety standards • Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement Qualifications • Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred • Luxury hotel or spa experience preferred • Excellent communication and interpersonal skills • Strong organizational, multitasking, and customer service abilities • Ability to maintain professionalism and composure in a fast-paced guest-facing environment • Basic computer proficiency and experience with scheduling or POS systems preferred • Professional appearance and polished demeanor required • Ability to maintain confidentiality and discretion with guest information • Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required • High school diploma or equivalent preferred • Must be legally authorized to work in the United States Additional Information All your information will be kept confidential according to EEO guidelines.