Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Provide warm, professional, and personalized service to guests throughout the overnight shift. • Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures. • Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues. • Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions. • Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly. • Process and post room charges, payments, adjustments, and other financial transactions accurately. • Verify cash drawers and complete required cash-handling and banking procedures. • Prepare and distribute daily financial and operational reports as required. • Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership. • Ensure all transactions are properly documented and supported. • Monitor and maintain accurate guest account information. • Process overnight arrivals, departures, room changes, and guest requests as required. • Assist guests with check-in, check-out, billing inquiries, and other Front Office needs. • Respond promptly and professionally to guest concerns and assist with service recovery. • Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions. • Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments. • Support emergency procedures and follow all hotel safety and security protocols. • Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity. • Complete the overnight pass-on and communicate relevant information to the incoming Front Office team. • Maintain accurate records, reports, and documentation in accordance with hotel procedures. • Follow all Fairmont New Orleans policies, procedures, and financial controls. • Maintain confidentiality when handling guest, colleague, and financial information. • Maintain a clean, organized, and professional Front Office environment. • Perform additional duties as assigned. Qualifications • Previous Front Office, Night Auditor, Guest Services, or hotel operations experience preferred. • Previous experience in a luxury hotel or upscale hospitality environment preferred. • Previous accounting, cash handling, or financial reconciliation experience is an asset. • Strong knowledge of Front Office operations and hotel accounting procedures. • Previous experience with a Property Management System, preferably OPERA Cloud. • Strong Microsoft Office skills, particularly Excel, preferred. • Excellent mathematical, analytical, and reconciliation skills. • Strong attention to detail and accuracy. • Excellent written and verbal communication skills. • Strong guest service and problem-solving abilities. • Ability to work independently with minimal supervision. • Ability to remain calm and professional when handling guest concerns and overnight operational issues. • Strong organizational skills and ability to meet time-sensitive deadlines. • Ability to maintain confidentiality and exercise sound judgment. • Ability to work overnight shifts, weekends, holidays, and extended shifts as operationally required. • Must be legally authorized to work in the United States. Additional Information All your information will be kept confidential according to EEO guidelines.