Company Description Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter. Job Description • Consistently provide professional, engaging, and friendly service to guests and colleagues. • Clean and maintain assigned public areas throughout the hotel, including lobbies, corridors, elevators, entrances, meeting spaces, and other designated areas. • Clean and maintain public restrooms to established Fairmont cleanliness and presentation standards. • Empty garbage and recycling from assigned public areas and properly dispose of waste. • Clean mirrors, interior windows, glass surfaces, doors, and other guest-facing surfaces. • Dust and clean furniture, fixtures, decorative elements, and other surfaces throughout assigned areas. • Maintain brass, metal, and other specialty finishes to ensure they remain clean and polished. • Vacuum carpets and rugs and perform spot cleaning as needed. • Sweep, mop, and maintain hard-surface flooring according to departmental standards. • Maintain the cleanliness and presentation of high-traffic areas throughout the day. • Move and return furniture, fixtures, and equipment to their proper locations as required. • Assist with setup and breakdown of public spaces, meeting areas, special events, and hotel functions as assigned. • Monitor public areas for cleanliness, maintenance concerns, safety hazards, and guest needs. • Report maintenance deficiencies promptly to the appropriate department or Housekeeping leadership. • Communicate effectively with Engineering/Maintenance regarding maintenance issues identified throughout public areas. • Respond to guest questions and requests in a warm, courteous, and professional manner. • Maintain awareness of hotel amenities, restaurants, outlets, services, and local attractions to assist guests when appropriate. • Maintain appropriate awareness and discretion when working around guests and VIPs. • Follow all established Housekeeping Standard Operating Procedures, including key control, sign-in/sign-out procedures, lost and found, cleaning standards, and sequence of service. • Maintain proper control and accountability of master, sectional, and general keys in accordance with hotel policy. • Follow all safety, sanitation, chemical handling, and workplace safety procedures. • Maintain a safe work environment for guests and colleagues at all times. • Complete all required health and safety training and follow applicable hotel safety programs and practices. • Adhere to all Fairmont New Orleans environmental policies, sustainability initiatives, and waste-reduction practices. • Properly use, clean, and maintain housekeeping equipment and supplies. • Assist with the safe operation of specialized equipment, including carpet extractors, floor machines, buffers, and other equipment as trained. • Maintain housekeeping closets, storage areas, and equipment in a clean and organized condition. • Assist the Housekeeping team during periods of high occupancy, special events, and other operational demands. • Maintain a professional appearance consistent with Fairmont New Orleans grooming and uniform standards. • Protect guest privacy and hotel property at all times. • Perform additional duties as assigned Qualifications • Previous Housekeeping, Public Area Attendant, Janitorial, or hotel experience is an asset. • Previous experience in a luxury hotel or upscale hospitality environment preferred. • Previous overnight or evening experience is an asset. • Previous experience operating commercial cleaning equipment is preferred. • Experience with carpet cleaners, floor buffers, extractors, or other heavy-duty cleaning equipment is an asset. • Strong attention to detail and commitment to cleanliness. • Excellent communication and organizational skills. • Strong interpersonal and problem-solving abilities. • Highly responsible, dependable, and reliable. • Ability to work independently with minimal supervision. • Ability to prioritize tasks and manage time effectively. • Ability to remain calm, courteous, and professional when interacting with guests. • Strong guest service mindset and ability to respond appropriately to guest needs. • Ability to follow established SOPs, safety procedures, and departmental standards. • Ability to work flexible schedules including mornings, evenings, overnight shifts, weekends, holidays, and extended shifts as operationally required. • Must be legally authorized to work in the United States. Additional Information All your information will be kept confidential according to EEO guidelines.