Key Responsibilities Shift Leadership & Team Support • Support the Service Shift Supervisor in coordinating associates during assigned shifts. • Help assign workstations, support break coverage, and communicate real‑time priorities to ensure smooth service flow. • Model expected behaviors and provide in‑the‑moment coaching on service, safety, and product standards. • Reinforce company policies, procedures, and standards consistently; escalate concerns to the Service Shift Supervisor. • Promptly report performance, attendance, conduct, equipment, or safety issues to the Service Shift Supervisor and/or management. Guest Service • Lead by example in delivering prompt, friendly, and professional guest service. • Address guest questions, concerns, or complaints and resolve issues promptly. • Ensure a welcoming, clean, and organized service environment at all times. Barista, Cashier & Food Service Operations • Perform all associate‑level duties as needed, including: • Preparing and serving coffee and espresso beverages to standard. • Operating POS systems and processing transactions accurately. • Preparing made‑to‑order sandwiches and food items according to brand guidelines. • Support product quality checks (taste, temperature, presentation, and portion control) and correct issues in real time. • Ensure compliance with food safety and sanitation standards; help maintain a clean and organized work area. Operational & Cash Accountability • Follow and reinforce cash handling procedures, including POS accuracy, cash drops (if applicable), and shortage/overage reporting. • Assist with opening and closing tasks as assigned, including cash counts, cleaning, and restocking. • Support inventory counts, stock rotation, and dating procedures; notify the Service Shift Supervisor of shortages, variances, or quality concerns. • Use equipment properly and promptly report maintenance, safety, or supply issues to the Service Shift Supervisor. • Monitor service volume and communicate staffing needs or adjustments to the Service Shift Supervisor. Compliance & Safety • Ensure adherence to health, safety, and sanitation regulations. • Enforce airport security requirements and access protocols. • Maintain awareness of TSA, Port of Everett, and airport operational standards. Qualifications • Previous lead, trainer, or key‑holder experience in food service, coffee shop, or hospitality preferred. • Strong customer service, teamwork, and communication skills. • Ability to guide peers, model standards, and follow direction from supervisors. • Ability to work efficiently in a fast‑paced, high‑volume environment. • Must be able to stand for extended periods and lift up to 30 lbs as needed. • Flexible schedule availability, including early mornings, weekends, and holidays. • Ability to read, write, and understand English. Airport Requirements • Must be able to obtain and maintain a Paine Field Airport Security Badge. • Must successfully pass a TSA‑compliant background check, including fingerprinting. • Must comply with all Port of Everett and airport security rules and protocols at all times. Work Environment This position operates within a secure airport environment and requires frequent interaction with travelers, airport staff, and team members. The role requires strict adherence to security, safety, and service standards while managing the demands of a fast‑paced operational setting.