Phipps Houses is the largest and oldest affordable housing developer and manager in New York City. We are a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers. Through its subsidiary, Phipps Houses Services, Inc., we manage residential and commercial property. Our tax-exempt non-profit affiliate, Phipps Neighborhoods, provides human services to our development communities. Phipps Houses currently manages 9,000+ units in New York City and in the next decade we are growing to manage 6,000+ more units. We are strengthening our teams to support this growth. Role Overview: The Leasing Success Specialist works on a team to determine applicant eligibility for apartments in our new developments. Your role is to gather applicant information, calculate income, and verify applicant documents all while using a user-friendly software. This is a key role in the work to provide safe and reliable affordable housing in New York City. Responsibilities include: Review applicant documents for household composition, income, and assets to determine eligibility for affordable housing Review and calculate applicant-provided income and asset information Reach out to applicants to gather updated or missing documents Respond to applicant questions quickly and professionally Monitor applicant progress to support them through the process as promptly and efficiently as possible Document feedback on the process to share with our external vendor and leadership teams Minimum Qualifications High School Degree or GED required Entry Level - No experience required – Training Provided Computer Literate Customer service oriented Positive attitude and team player Detail oriented and goal motivated Preferred Qualifications Experience with customer service Interest in affordable housing Ability to quickly learn new technology Bachelor’s degree