Trust is everything for financial institutions, but it gets harder to earn as customer expectations rise and fraud keeps evolving. At Casap, we’re on a mission to deliver outcomes that were once out of reach, building a future where fraud is rare and trust is a given. We started with disputes, some of the highest-stakes work financial institutions can’t afford to get wrong, and have expanded the same approach across fraud, collections, claims and more. Today, more than 100 banks, credit unions, fintechs and processors trust our AI agents to make decisions, take actions, move money and file chargebacks, from first signal to final outcome. Founded by product leaders from Robinhood and Chime, Casap has raised $90M, including a $56M Series B led by Base10 Partners with continued investment from Lightspeed and Emergence. We were named Tearsheet’s 2026 AI Company of the Year, and our CEO, Shanthi, was named to Inc.’s 2026 Female Founders 500. We have an exceptionally ambitious and kind culture, and we’re just getting started. Location This is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays. About the Role Casap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence. What You'll Do • Serve as the primary point of contact for new customers from post-sale through go-live, acting as the “face of Casap” during onboarding. • Lead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs. • Translate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team. • Coordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs. • Partner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track. • Manage all onboarding meetings and communications with a white-glove, enterprise-ready approach. • Represent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs. • Ensure a smooth handoff to the platform support team once clients are fully live and integrated. What You’ve Done • 5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech. • Computer science foundation — a BS in Computer Science, Engineering, or a related technical field, or equivalent hands-on software engineering experience. • Strong technical fluency — able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams. • Direct experience working with enterprise clients, especially in financial services, fintech, or other regulated industries. • Proven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders. • Excellent communication skills with the ability to engage both technical and executive-level stakeholders. • Highly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments. Nice to Have • Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes! Compensation The base pay range for this role is $120,000 – $220,000 per year. Casap's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as bonuses and commission plans for applicable roles. The listed US-based compensation range is a guideline and may be modified. Final compensation will vary based on market conditions, geographic location, and candidate qualifications, including relevant knowledge, skills, and experience assessed during the interview process. • 📈 Start-up equity • 🦷 Full health, vision & dental coverage • 🏦 401K with match • 🩺 One Medical membership • 🍽️ Stocked kitchens + lunches • 🚍 Commuter benefit • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment + annual home office budget Casap is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. Casap is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.