Job description: Overview Join our dynamic IT support team as a Computer Technician III, where your expertise will be vital in maintaining and troubleshooting complex computer systems and networks. This role offers an exciting opportunity to work in a fast-paced environment, providing top-tier technical support to ensure seamless operations across diverse IT infrastructure. You'll be instrumental in managing hardware, software, and network components, delivering exceptional customer service, and supporting mission-critical systems. If you thrive on problem-solving, have a passion for technology, and excel in a collaborative setting, this position is your next career move! Position Description • Required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies • Required basic knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration • Some experience in with video teleconferencing systems • Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices • Add new printers/remove unused printers to/from printer server. • Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques • Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support Qualifications • Security Clearance (Required): Secret • Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8140.01 IAT II) or A+/Network+ (or equivalent DOD Directive 8140.01 IAT I) Education and Experience • HS/GED + 7 years' experience • Associates + 5 years' experience • Bachelor's + 3 years' experience • Masters + 1 year experience • Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc. Job Type: Full-time Benefits: • Dental insurance • Health insurance • Paid time off • Tuition reimbursement • Vision insurance Work Location: In person