Full Job Description Patient Service Representative The Ardent Counseling Center is a culture-first organization that cares how our team members feel on a daily basis. We foster a safe environment where our team members are free to be themselves, make mistakes, ask for help when they need it, and experience the power of leading a high-functioning team. As a Patient Service Representative, you will provide day-to-day positive experiences to internal and external customers. The Ardent Counseling Center has a part-time/full-time Patient Service Representative (PSR), position available (15-40 Hours/Week). Duties and Responsibilities: • Report to the Office Manager, provide office support at the front desk for Behavioral Health services, including but not limited to: reception, scheduling, and patient assistance related duties at designated points of service to ensure a high-quality level of patient service and satisfaction. • Greets incoming patients and visitors. Assures patient demographics and eligibility are correct. • Collects co-pays and balances due. • Respond to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organization's policies and procedures. • Establish good communication with other departments, team members, other physician offices, hospitals, or patients in response to requests for information, follow-up, or problem resolution. • Perform various clerical duties as needed in assigned work areas. • Assist with medical records and clinical personnel as needed. • Maintain work and waiting areas in a neat and professional manner. • Attend staff meetings as requested. • Ability to handle and prioritize work in a fast-paced environment and be able to multitask. Must be able to critically respond in emergency situations. • Register new patients and schedule new and follow-up appointments via Electronic Health Record System. Reschedule appointments and follow up on canceled and missed appointments. Qualifications: • Customer Service, in a medical environment with six months to a year preferred. • EHR experience preferred • Must have basic computer skills (Word processing, Excel, and EHR) Job Type: part-time Pay: $15.00 - $17.00 per hour Benefits: • 401(k) matching • PTO Schedule: • Monday to Friday Experience: • EHR systems: 1 year (Preferred) Work Location: • Hoffman Estates,IL Williamsburg, IA, Grinnell, IA Company's website: • www.ardentcenter.com