Job Summary The Massage Therapist plays a key role in delivering exceptional guest experiences through professional, personalized, and results-driven spa services. This role is responsible for providing massage therapy, body treatments, and hydrotherapy services that exceed guest expectations in a welcoming, tranquil, and service-focused environment. A deep passion for wellness, strong attention to detail, and a commitment to service excellence are essential. Education & Experience • High school diploma or equivalent required. • Bilingual proficiency (English and Spanish) is strongly preferred. • Minimum 2 years of professional experience performing massage therapy experience, ideally in a luxury spa or hospitality setting. • Certification from an accredited massage/bodywork institution. • Must possess a valid Massage Therapist License. • Strong knowledge of anatomy, physiology, and treatment protocols. • Proficiency in additional therapies and wellness modalities is a plus. • CPR/AED certification preferred. • Ongoing professional development in current massage trends and techniques encouraged. Skills & Competencies • Has the ability to deliver personalized, attentive service that anticipates guest needs and exceeds expectations. • Demonstrates expert knowledge in anatomy, physiology, and massage techniques, including contraindications and client safety considerations. • Has the ability to consult effectively with guests, assess physical needs, and recommend appropriate massage services and wellness enhancements. • Can demonstrate expert knowledge in sanitation and disinfection standards following OSHA and Puerto Rico Health Department guidelines. • Is comfortable working in a fast-paced, luxury spa environment with a strong focus on guest satisfaction. • Can upsell treatments and retail products in a warm and non-intrusive manner. • Has the ability to communicate clearly and empathetically with guests from diverse backgrounds. Physical Requirements • Ability to work flexible hours, including weekends and holidays as required. • Must be able to perform physical activities related to massage/body treatments including standing, bending, stretching, and repetitive motions for extended periods. • Ability to stand for long periods of time when needed. • Ability to lift and carry up to 25 pounds and assist with light physical tasks when needed.