Position Overview: As a Warehouse Orders Associate you will be responsible for processing and building customer orders. You will be expected to provide exemplary customer service to every person that submits an order through mail, fax, and email by understanding the customer needs. Applicants should be highly motivated, technologically inclined, as well as able to work on individual tasks, or working effectively as part of a team to ensure efficiency and positive customer experience. Primary/Major Duties and Responsibilities (Essential Functions): People Skills: • Customer service-focused, friendly, willing to talk to all customers • Effective verbal communication skills • Maintain a professional appearance, demeanor, and attitude at all times Day-to-Day Operations: • Provide customer service via telephone and email • Accurately provide quotes for customers, upon request • Process and fill orders so they are ready to be completed within Point-of-Sale (POS) • Complete customer transactions on the Point-of-Sale (POS) device, including payment • Ensure all packages are properly labeled with customer information, and ready to be shipped • Perform general physical activities in order to load, unload, sort, and move products and materials by hand or using basic material handling equipment • Mail Room: Receive and distribute mail as required for internal delivery • Responsible for maintaining accurate filing and appropriate records as regulated • Perform general cleaning and maintenance duties • Other duties as assigned Regulatory Adherence: • Ensure that OHS, LP, other regulatory requirements and procedures are implemented and adhered to • Ensure AMCO and other government guidelines are met • Adheres to all Brown Jug and Afognak policies, with a focus on Social Responsibility Required Qualifications and Experience: • Minimum, 1-year experience in retail environment (preferred, not required) • High School Diploma or equivalent • TAP/TIPS/Rserving Certificate • Training in wine/ beer/spirits environment (preferred, not required) • Able to safely lift up to 50 pounds • Able to stand for extended periods Equal Opportunity Employer Afognak Native Corporation and Afognak’s direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as “Afognak” or “Company”) is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, “Protected Status”). Pay Transparency and Company Benefits The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate’s experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired. Privacy Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor” (collectively referred to as “Afognak” or “Company”), respect your privacy and treat the information you provide us, including your Personal Information (“PI”) and Sensitive Personal Information (“SPI”), with care. Visit the Company's privacy website for more information.