POSITION INFORMATION: BASIC DETAILS Travel Requirement: No Teleworking: No Full-Time/Part-Time: Full-Time (Seasonal) FLSA Status: Non-Exempt Pay: $18/hr. - $20/hr. Pay is based on numerous factors including market location and may vary depending on job-related knowledge, skills, and experience. POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS The Shelter Support Staff provides administrative, logistical, and other support for the Shelter Site. Shelter Support Staff offers support to the residents of a shelter by helping them work towards their case plan goals and motivating residents to maintain their active daily living routine. A general summary of responsibilities includes providing a safe, clean environment, supporting, and assisting residents residing in the shelter and documenting any safety/security concerns. Duties/Responsibilities: • Receive and orient new resident arrivals and provide them with a welcome brief. • Maintains oversight of shelter residents and their living quarters. • Ability to provide resource information for residents and their families. • Support and assist residents with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more). • Maintain positive, supportive, and respectful resident relations. • Follow and enforce shelter guidelines, policies, and procedures. • Work cooperatively and effectively with other staff members. • Perform other duties as assigned by the Administrative Management Liaison. • Responsible for records keeping, resource coordination, scheduling, and ensuring compliance with government regulations. • Attend meetings, compile, and submit required reports, and other tasks as assigned. • Interface with the Customer, Military, and other Federal and Government agencies. • Assist HR with personnel issues as needed. • Assists the Admin Manager with daily administrative and logistical taskings. • Assists with other duties as assigned. Required Education, Certifications, Licenses, and Experience: • Previous experience working in a shelter environment is preferred. • Strong organizational and communication skills. • Strong interpersonal skills, ability to be compassionate and firm towards shelter residents. • Ability to establish and maintain effective working relationships with residents and other staff members. • Ability to use sound judgement and perform job duties with minimal supervision. • Ability to navigate Microsoft Office products, specifically, Outlook email, Word and Excel. • Excellent attention to detail to procedures, processes, and policies. • Must be able to work a 12-hour shift during the week including weekends, holidays, and overnights. • Must be able to read, write, speak, and understand English proficiently. Work Environment: Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise. Physical Requirements: Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds. GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.