Job Title: Service Coordinator / Dispatcher Location: Garland, TX Company: AAdvantage Laundry Systems About Us: AAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare,laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office. Position Overview: As a Service Coordinator/Dispatcher, you will be the front line of our service department—handling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team. Key Responsibilities: • Answer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipment • Accurately enter service requests into our dispatching system • Coordinate and schedule service calls for assigned field technicians • Communicate with customers regarding service status, technician arrival times, and follow-up needs • Troubleshoot basic service issues and provide support or escalation as needed • Monitor technician workloads and adjust scheduling to optimize efficiency • Ensure all service tickets are completed accurately and closed in a timely manner Qualifications: • Previous experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry) • Strong organizational skills and attention to detail • Excellent communication and problem-solving abilities • Comfortable with multitasking in a fast-paced office environment • Experience with Salesforce or Microsoft Business Central (a plus) • Positive attitude and a commitment to great customer service What We Offer: • Full-time, on-site position in Garland, TX • Competitive pay based on experience • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Growth opportunities in a stable and growing company Apply today to become a key part of a team that keeps businesses running and customers satisfied. AAdvantage Laundry Systems is an Equal Opportunity Employer.