Security Crowd Manager Part-time / Evening and weekends availability required   Multiple venue locations: • United Center • Rate Field General Responsibilities: Assist Event Security personnel in enforcing venue policies and providing each guest with a safe, comfortable and enjoyable environment to view events through complete knowledge of venue policies, available guest services, and facility familiarization. Demonstrated Skills:  • A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred) • Ability to follow direction • Consistent high level of customer service in a fast-paced environment • Approachable, friendly, and articulate • Self-motivator with a positive attitude • Ability to work effectively on a team • Ability to adhere to scheduling methods and procedures • Punctual, proactive, and accountable Specific Duties:  • Promote a family atmosphere, guest enjoyment, and safety • Enforce all guest conduct policies • Assist guests with disabilities • Impart guest information and direction • Report unsafe and unpresentable circumstances within the work area • Have superior knowledge of facility services and physical layout • Guest complaint resolution • Incident report documentation • Limit entry to restricted access areas through proper checking of credentials • Escort athletes/performers to and from locker/dressing rooms as directed • Perform visual bag searches at gates to prevent the entry of prohibited items • Assist Guest Services and Guest Relations as necessary • Clear seating areas and concourses post-event • Prevent the departure of alcohol from inside the venue • Facility policy enforcement • Miscellaneous operational (day of the event) duties as directed Qualifications:   • Must be 20 years of age or older • Must be available to work evening and weekend hours • Must be able to fully perform the essential functions of the job • Must be punctual and able to comply with attendance standards • Must be a positive, outgoing individual able to work well with large groups of people • Must have excellent verbal communication skills • Must have strong people skills and the ability to make firm decisions. • A 20-hour security training certificate, and 1 year of security experience required (Event crowd management experience or Criminal Justice studies preferred) • Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed Additional information:   •  Starting Pay Rate = $20.50 per hour • Average work hours will not exceed 1000 hours per calendar year • The individual may be required to sit or walk up to 2/3 of the work shift • The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 2/3 of the work shift • The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift • The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions