Purpose: This position exists to diagnose, inspect, adjust and perform repairs and parts/component replacements on units in a timely manner within estimated hours while meeting predetermined quality standards while working towards RVIA/RVDA technician certification. Essential Functions: • Inspect, assess and diagnose required repairs and provide an accurate list of all replacement parts to parts procurement personnel. • Provide a wide variety of exterior repairs to units (may include: repair or replacement of metal, walls, fiberglass, roofs, decals, etc. Grease and pack bearings, adjust brakes, repair & adjust axles.) Performs repair, replacement or adjustment services on RV frames (may include: repair, replacement or adjustment of RV frames). • Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood/blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc. Completes rebuild and slideout adjustments. • Perform repairs or replacement of vendor produced appliances and systems. • Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems. • Perform safety inspection of all components & systems. • Add comments or additional repairs to open work orders with accurate times and materials used in repair processes. • May provide training to apprentices/lesser skilled service technicians. • Attends rallies, service seminars, and/or makes field visits to facilitate unit repairs; provides training to dealer personnel/retail customers as necessary; and, performs inspections as assigned. Experience/ Knowledge: • High school diploma or equivalent, plus 2 years applied trades training. • 5-7 years related experience. • Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems. • Read and understand engineering prints and drawings. • Forklift experience is desirable (Jayco training is required when forklift operation is required for position). Necessary Skills & Abilities: • Demonstrates analytical problem-solving skills while using good judgement and decision making processes. • Critical thinking ability, problem sensitivity and inductive reasoning skills are needed. • Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions. • Ability to maintain a positive attitude through periods of adversity and disagreement. • Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity. • Ability to use a variety of hand and power tools, cutting equipment, testing tools. • Requires the ability to perform a variety of repairs on all types of recreational vehicle products. • Comply with all safety policies, practices and procedures. • A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix. Work Requirements: • This position may require working in extremes in temperature & environment while performing moderately physical activity. • Requires ability to occasionally travel between field locations. • Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 50 pounds. • This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). • Regular attendance is required. • Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package including: • (2) Medical Insurance plan options, HSAs, and FSAs • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) • Dental Insurance • Vision insurance • Disability and Life Insurance • 401k plan with an annual discretionary match • Wellness Benefits • On-site Fitness Center access (IN only) • Health Clinic for employee use (IN only) • Employee Assistance Program (EAP) Benefits