Service Desk Specialist Job Description We are seeking a motivated and hard-working Service Desk Specialist to join our growing team at Blum USA. If you are interested in the challenge of working at a company that produces innovative products, then we would like to hear from you. We are a family owned business that offers a culturally diverse work environment, competitive benefits package and an opportunity to challenge your abilities. This is a great opportunity to link your career with an established international company. Job Responsibilities As a Tier I level Service Desk Specialist, you will be expected to install, configure and maintain various computer systems, printers, applications, and network equipment. Additional responsibilities for this position include: • Provide technical support and problem resolution for end users • Keep current with development of new system features and technology • Works an office schedule and is expected to work outside of normal working hours to prevent network service interruption • Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory and delivery Job Requirements To be successful in this type of position, we need team players who bring a positive attitude to the workplace and enjoy being around and working with others. The ideal candidate will have a minimum of 2 years of experience in a technical support / service desk environment supporting networked and remote computer systems in an international company or a subsidiary of an international company. Additional requirements for this position include: • Responsible for the installation, configuration, & maintenance of various computer systems, printers, applications & network equipment • Provide technical support & problem resolution for end users • Keep current with development of new system features & technology • Works an office schedule & is expected to work outside of normal working hours to prevent network service interruption • Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory & delivery • Microsoft Windows Servers & Workstations, Microsoft Office Products & Outlook • Principles & processes for providing customer & personal services (including assessment of customer needs & customer satisfaction) • Network & wireless device configuration Education Requirements • HS diploma or GED required • 2-year degree in Computer Science or related field preferred • Equivalent technical training & experience in a technical support/service desk environment supporting networked & remote computer systems, Microsoft Windows Servers & Workstations & Microsoft Office Products can be substituted • Minimum 2 years’ experience in a technical support / service desk environment supporting networked & remote computer systems • Minimum 2 years’ experience supporting Microsoft Windows Servers & Workstations • Minimum 2 years’ experience supporting Lotus Notes & Microsoft Office Products NOTE: Preference will be given to local applicants. Benefits Blum USA believes in offering their employees an excellent benefits package that includes: • Salaried position with paid overtime • Possible bonus opportunities • Health (Medical and Dental) • 401(k) with employee matching • Flexible spending account to cover eligible out of pocket health, dental and vision expenses • Three weeks vacation starting your second year on the job • Term life insurance equal to annual salary at no cost to employee • And more! Company Overview For more than 60 years Blum has been manufacturing superior quality hinge systems, drawer runners, and lift systems that create emotion and enhance user convenience in the kitchen. With every product, we strive to develop solutions to ensure that cabinet doors and drawers open with ease, close softly and effortlessly, and make workflow and everyday kitchen use easier. Over the decades our product range has grown and so has the company. Today, Blum has seven production plants in Austria, and manufacturing sites in Brazil, Poland and the United States. Approximately 9000 Blum employees all over the world concentrate on the vision of “perfecting motion” to satisfy the specific requirements of the end user, whether it is in the kitchen or in another living area of the home. This prerequisite is the source of all our product development and innovation.