Help Desk Technician The new help desk technicican is a team player who be responsible for helping to manage Graham Windham’s IT operations and network infrastructure. • Responsible for helping to managing the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment and services. • Ensures that all help desk requests responded to and handled in a timely manner • Provide technical assistance and customer support related to computer systems, hardware, and software. • Create and maintain network users/permissions. • Provide staff with technical training where required. • Assist with the research, implementation and deployment of current/future software and hardware projects. • Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion, • Ensures asset tracking for IT related equipment is accurately maintained • Install and configure computer network equipment. • Travel will be required for on-site hardware and software maintenance • Occasional evenings and weekends and over-time may be required to meet deadlines. Minimum Requirements • Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience • Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation • Proven experience with network capacity planning, network security principles, and general network management best practice • Managing a Windows network environment and Active Directory • Strong knowledge of network management and analysis tools • Knowledge with Azure/Office 365 hybrid environment is a plus • Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals Competencies. • Ability to quickly learn technologies and products using documentation and internet resources. • Good written and oral communication skills; good interpersonal skills • Self-motivated and directed, with keen attention to detail • Proven analytical and problem-solving abilities • Experience working in a team-oriented, collaborative environment. Full-Time Position; Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more. Full or Part Time Full-Time Salary Commensurate with experience Location One Pierrepont Plaza, Brooklyn Disclaimer: Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position EOE