Job Summary: The Quality Assurance Director is responsible for ensuring operational standards, safety requirements, production expectations, and process consistency are effectively implemented and maintained across all Donated Goods Retail (DGR) operations, including Retail Stores, Donation Centers, Warehouses, Transportation, E-Commerce, and other donated goods functions. This position serves as a key resource in the development, documentation, implementation, auditing, and continuous improvement of operational standards. The Quality Assurance Director conducts field assessments, identifies opportunities for improvement, supports training efforts, and partners with operational leaders to drive consistency, efficiency, accountability, and operational excellence throughout the donated goods system. The role helps ensure facilities remain clean, organized, safe, productive, and aligned with organizational expectations.