SUMMARY: This position is responsible for managing, developing, implementing, assessing, and coordinating programs within our Housing program and resources; managing program regulations and requirements to ensure compliance and quality of services. DUTIES AND RESPONSIBILITIES: • Supervises staff assigned to providing direct service and support to individuals or clients., such as handling referrals, conducting needs evaluation, and/or de-escalating and resolving complaints. • Assists in directing the activities of exempt and non-exempt staff and technical staff members. • Manages service staff of the assigned program, evaluates workers' performance; makes recommendations. • Establishes and maintains relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated. • Prepares and maintains records and reports, such as budgets, personnel records, or training manuals. • Maintains accountable for overall productivity of the unit and for monitoring staff performance to meet program quality and productivity standards. • Ensures all services provided to residents are in accordance with agency contracts • Ensure all documents and files are audit ready. • Ensure adherence to program policy and procedures; conducts quality audits of service plans and data material. • Attends visits to social, charitable, and government agencies to assist residents with their problems. • Implements policy and program changes designed to increase the effectiveness of the program, meet goals, and better serve the needs of the community. • Creates detailed weekly reports that include overall program statistics including client intake and discharge information. • Performs other related duties as assigned by management. • Maintain relationships with Property Managers • Gain Knowledge with Landlord Ordinance • Maintain leases QUALIFICATIONS: • Bachelor's Degree (BA) from four-year college or university, or 5 years of related experience and/or training, or equivalent combination of education and experience. • Certificates, licenses and registrations required: • CADC is required Or NCRS . • Computer skills required:); Internet Software; (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Microsoft Products; and other programs as required.