SUMMARY: This position is responsible for monitoring the building, welcoming residents and visitors, following facility policies and protocols, and being a helpful resource for residents, staff, and visitors. DUTIES AND RESPONSIBILITIES - Position and Facility Dependent: • Monitors inflow and outflow of residents, staff, and visitors. • Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department. • Answers questions about organization and provides callers with address, directions, and other information. • Maintains security by following procedures, monitoring logbook, and issuing visitor badges. • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. • Conducts walk-throughs of the building and reports any incidents or issues. • Serves as a resource for residents, staff, and visitors related to facility operations. • Participate in initial incident assessments to understand the scope, scale, and impact of the crisis, and report back to the Rapid Response Team Leader. • Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility. • Work closely with other RRT members and departments to ensure the efficient flow of information, resources, and personnel. • Communicates with staff and other team members using Teams. • Files and stores documents as needed. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. • Computer skills required: Microsoft Suite (Teams, Outlook) and typing skills (30wpm). • Other skills required: o Aptitude for working in a process oriented, detail focused atmosphere. o Excellent interpersonal, oral, and written communication skills. o Ability to professionally communicate both internally and externally. o Ability to work independently. o Adapt well to change. o Multitask and prioritize responsibilities. o Bilingual English/Spanish preferred. o Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization o Ability to apply common sense understanding to carry out detailed written or oral instructions o Ability to deal with problems involving a few concrete variables in standardized situations. Multiple Shifts Varied shifts depending on location