ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties • Monitor all assigned program clients. Develop and maintain supportive relationships with clients and provide general support and encouragement. • Provide basic administrative navigation assistance to clients as designated in their individual service plans. • Respond to client personal and interpersonal issues in a professional manner using approved de-escalation techniques. Alert relevant Program Supervisors about clients who are struggling or in distress. • Assist new clients with move-in and program onboarding. • Use onsite facilities to launder new client laundry and program linens. • Maintain log of residents’ entry and exit from the facility. Conduct floor walk-throughs and room checks to monitor client well-being and ensure clients are following program protocols. • Distribute client medication, monitor client self-medication, and maintain medication log. • Complete daily shift reports and other documentation, as required. • Monitor clients during mealtimes to ensure assigned dining schedules are observed. Escort clients throughout the facility, as required. • Administer scheduled and random drug screening, as required. • Write case notes and maintain client files and documentation. Complete required data entry to ensure client files are audit compliant. • Maintain client confidentiality according to HIPAA and organization requirements. • Complete all assigned staff trainings and courses. • All other duties as assigned. REQUIRED SKILLS: To perform the job successfully, applicants should demonstrate the following skills. • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement. • Comfortable using Microsoft Office applications, including Word and Excel. • Comfortable using patient health databases and completing basic data entry. • Ability to: • o Maintain professional composure in emotional and complex situations. • o Maintain organized workspace and documentation. • o Communicate information and ideas in writing in a clear and concise manner. • o Perform work duties with limited supervision. • o Work in an environment with frequent periods of moderate to loud noise. • o Stand and sit for long periods of time. • Ability to lift up to 25 pounds.