SUMMARY: This position is responsible for providing general support to and oversight of clients; enforcing program procedures; ensuring living areas are maintained. DUTIES AND RESPONSIBILITIES: • Monitors all assigned program clients and provide general support. • Alerts relevant Case Managers and Program Supervisors about clients who are struggling or in distress. • Responds to client personal and interpersonal issues in a professional manner uses approved de-escalation techniques. • Assists new clients with move-in and program onboarding. • Maintains log of residents’ entry and exit from the facility. • Conducts floor walk-throughs at designated intervals. • Conducts room checks to monitor client well-being and ensure clients are following program protocols. • Distributes client medication; monitors client self-medication; and maintains medication log. • Completes daily shift reports and other documentation, as required. • Monitors clients during mealtimes to ensure assigned dining schedules are observed. • Escorts clients throughout the facility, as required. • Administers scheduled and random drug screening, as required. • Maintains client confidentiality according to HIPAA and organization requirements. • Performs other related duties as assigned by management. QUALIFICATIONS: • Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience. • Computer skills required:; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software. • Other skills required: • One or more years of experience in social services, healthcare, security, or related field preferred. • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement. • Maintain professional composure in emotional and complex situations. • Maintain organized workspace and documentation. • Communicate information and ideas in writing in a clear and concise manner. • Ability to perform work duties with limited supervision. Tuesday, Wednesday & Thursday Friday & Saturday 3:00pm to 11:00pm 11:00pm to 7:30am