Job responsibilities include: • Check guests into and out of the hotel in an accurate, speedy, and courteous manner. • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's check. Balances/verifies all monetary transactions in the appropriate accounts. • Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. • Offer guest assistance whenever possible. • Responsible for resolving escalated customer relations issues. • Answer inquiries pertaining to hotel policies and services. • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations. • Responsible for positively representing and promoting the property. • Ensures systems and procedures are in place and followed for guest safety and security. • Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. • Property compiles, completes, and distributes reports to all management and relevant staff • Reports any maintenance, security, or safety issues to the appropriate staff Skills, Educational Background and Experience: • High School Diploma or GED Required • Previous front desk experience highly preferred • Prior experience using Windows based software including Microsoft Word, Excel, and Outlook high preferred • Excellent organizational and prioritization skills • Ability to work well and collaborate with others • Excellent communication skills • May be required to stand for an extended period of time • Able to work a flexible schedule ***Update your resume before you apply!**