SUBJECT: SLOT FLOOR ATTENDANT EFFECTIVE DATE: 04/01/2024 ________________________________________________________________________________ REPORTS TO: Slot Supervisor RESPONSIBILITIES • Report to work as scheduled. • Present a neat and well-groomed image to our guests and fellow crewmembers, as per company guidelines. • Expected to keep abreast of all company and departmental policies and procedures. • Must ensure general security of the floor and report any suspicious activity to your Floor Supervisor. • Must ensure security and safety of equipment and report any dangerous conditions to the Floor Supervisor. • Expected to handle money transactions accurately and all transactions should be done using Slot Dept. money handling techniques. • Generate and pay jackpot up to designated limit as stated in the Slot department’s policies and procedures. • Will verify accuracy of jackpots paid to guests. • Ensure the slot floor is always clean, tidy and inviting to our guests. • Completes all required paperwork completely and accurately according to slot policy. • Must have a thorough knowledge of machine operation, malfunctions and codes. • Serve and assist guests as efficiently as possible in the event of a minor malfunction of a machine. • Undertake limited technical duties under supervision. • Ensure optimum slot machine operation and minimal machine down time by reporting any malfunction to a Supervisor. • Responsible and accountable for all keys issued to him/her while on duty. • Responsible and accountable for radio equipment issued to him/her while on duty. • Must not carry out major technical repairs. • Have a complete knowledge of all facilities that are available to guests. • At all times Floorpersons must be polite and pay attention to guest needs. • Must create a friendly, helpful and welcoming atmosphere by facial expression, tone of voice and greeting. • Promptly answer any calls for assistance from guests and assist them in any way possible relating to the playing of machines. • Will initially attend to floor disputes or complaints diplomatically and call the Supervisor or Manager. • Establishes close contact with good slot players and treatment policies consistent with their play. • Be trained and regularly tested on Title 31 regulations to enforce and monitor all activities covered by these regulations. • Other tasks as requested by management. EDUCATION AND SKILLS REQUIRED: • Math skills • Excellent customer service skills. LICENSE / PERMIT REQUIREMENTS: Must have or be able to obtain a MS Gaming Commission badge. PHYSICAL REQUIREMENTS: • Stand, walk, lift, bend and reach. • Read, write, eye to hand coordination and depth perception. • Effective verbal communication. • Teamwork. HAZARDS: • Standing and walking almost entire shift. • Exposure to second hand smoke. • High noise level.