JOB DESCRIPTION POSITION TITLE: Front Desk Clerk JOB CODE #: 310167 REPORTS TO: Hotel Manager on Duty POSITION SUMMARY: Must be able to obtain a Mississippi Gaming License. Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner. RESPONSIBILITIES • Responsible for performing all job duties of a guest service representative and a hotel supervisor • Responsible for evaluating all guest service representatives for 90 day and annual evaluations • Responsible for conducting quarterly meetings with the crew • Responsible for handling any guest or crewmember complaints/issues • Responsible for reconciling third party bookings at the end of each month • Responsible for tracking call log data • Responsible for tracking weekly productivity • Responsible for interviewing and hiring new clerks • Responsible for training all new hires and creating training booklets • Responsible for department orientation with new hires • Responsible for reviewing the schedule • Responsible for assisting front desk when needed • Responsible for assisting marketing with upgrades and room blocks • Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards • Responsible for any other duties as assigned by the supervisor CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED. EDUCATION OR SKILLS REQUIRED: High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel. PHYSICAL ACTIVITIES: The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.