JOB SCOPE: • Responsible for providing guests with services and reservations as well as fulfilling requests in a prompt, courteous and professional manner. JOB FUNCTIONS: • Reservations • Makes and confirms travel arrangements for guests including car service, airline confirmations, taxis, buses etc. • Arranges for babysitters for guests • Makes arrangements for rental cars as well as delivery to Parker Palm Springs • Keeps informed on local restaurants in order to make recommendations as well as reservations • Makes arrangements for outside activities such as golf, horseback riding, hiking etc. • Makes arrangements for floral orders • Services • Provides copying and fax services • Provides maps and directions as needed • Calls all guests in order to assist them with plans before arrival • Lends support to receptionists and porters • Acts as liaison between guest and in-house services QUALIFICATIONS: Essential: • Keen knowledge of the Coachella Valley and surrounding area in such areas of events, dining, sport activities, shopping and transportation. • Outgoing personality • Previous experience in a similar role, preferably in a luxury hotel or resort. • Excellent organizational and multitasking abilities. • Extensive knowledge of the local area and attractions. • Discretion and the ability to handle sensitive information with confidentiality. • Proficiency in relevant technology, including reservation systems and communication tools. Desirable: • Multi-Lingual Pay rate for this position is $21 an hour.