Sprinkles - The Grove (189 The Grove Drive, Los Angeles, CA 90036) As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations within Sprinkles! Perks of Working with Sprinkles: • Hourly Pay + Tips* • Benefit options including Heath, Dental, Vision, Life, and 401K • Daily Pay option available to associates • Sprinkles Associate Card to sprinkle the joy to your family, friends, and community • Opportunity to do good – Sprinkles partners with several charities and community organizations • Family Friendly Hours • Paid time off • Chance to be a part of special memories that happen daily in our bakery • Development and growth opportunities Responsibilities: • Retain and demonstrate proper policies and procedures delivered by trainers and managers with enthusiasm. • Manage guest experiences, including answering emails, or collecting details on recent experiences as shared via phone, email, or online. • Deliver exceptional guest service within the standards of management and Sprinkles policies – Be a brand ambassador. • Manage shift expectations and contribute to the Sprinkles culture and experience. • Serve as a product expert by making recommendations as guests are ordering. • Practice proper credit card cash handling procedures with a smile. • Adhere to all safety and sanitation guidelines to maintain a clean and safe work environment behind the counter and in the dining area where applicable. • Assist with all cleaning duties as stated on opening/closing and weekly checklists. • Report to work as scheduled and fulfill requirements for duration of shift. • Box, package, or plate cupcakes and other bakery goods as needed. Requirements: • A passion and love of the Sprinkles product, brand, and experience. • A minimum of 1 year of experience in a shift management position or management position in a restaurant or within hospitality. • Ability to work a varying schedule including some weekends and holidays. • Ability to communicate verbally while understanding and following written and verbal instructions from management. • Can work well under pressure while maintaining a consistent pace throughout your shift. • Ability to be on your feet for hours at a time. • Can lift at least 50 pounds which can include carrying cupcake trays, cupcake batter/frosting, and bags of boxed purchases. • Must be able to move around the front of the bakery while bending down for bags and reaching up for cupcake trays. *Tips are not guaranteed. *Sprinkles is an equal opportunity employer