BASIC PURPOSE OF POSITION: Is responsible for the managing the daily activities of employees who are tasked with providing quality customer service to retain current customers, prospecting for new opportunities to provide bank products to new and existing customers, executing the proper operational procedures to ensure accurate and compliant transactions. DUTIES OF POSITION: Specific Duties: • Communicates effectively with each employee to drive successful results for the retail banking team and the total bank. • Leads the retail banking employees by example. • Demonstrates knowledge of BankFirst policies and procedures. • Provides clear, constructive, and motivating feedback • Treats employees fairly and consistently • Takes on the responsibility and accountability for achieving team goals and tasks • Inspires and motivates employees to work hard and produce high quality sales and service results • Appropriately handles sensitive and confidential information • Gains support and commitment from others • Sets priorities and effectively balances competing priorities (serving customers, supervising employees, handling administrative duties) EDUCATION/ EXPERIENCE/ SKILLS: • Three to five year’s branch management or supervisory experience with a working knowledge of lending. • Sales and sales management experience in a financial institution environment preferred. • Bachelor's degree in business, finance or related field required and/or related work experience. • Strong interpersonal skills required to positively manage and motivate staff development to meet established goals and objectives. • Excellent verbal and written communication skills. • Ability to utilize a personal computer with word processing and spreadsheet software. • Ability to travel to make sales calls and to other business association meetings as required. BankFirst is an EO employer- M/F/Veteran/Disability