BASIC PURPOSE OF POSITION: Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties. DUTIES OF POSITION: • Handle debit card telephone inquiries from customers and the personnel of other departments. • Complete debit card workflows for new accounts and maintenance including but not limited to: • Daily limit changes • Setting cards for travel • Review all new card applications. • Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions. • Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers. • Process Compromised Card files as needed (sending out letters, issuing new cards, etc.) • Work within and balance multiple GL accounts and spreadsheets used by the department. • Cross train fellow employees when necessary. • Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems. • Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines. • Assist with daily ATM machine monitoring. • Monitor and work with various debit card reports. • Process Expedited debit cards and process entries [as the need arises]. • Research and key General Ledger entries as needed. EDUCATION/ EXPERIENCE/ SKILLS: • Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required. • Ability to type accurately. • Ability to multi-task. • Highly organized, with an attention to detail and an aptitude for problem recognition and resolution. • Ability to adapt to technological changes and apply new knowledge to responsibilities. • Strong verbal and communication skills. • Ability to deal effectively and tactfully with customers and the personnel of other departments. • Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss. • Ability to make good judgements to make appropriate on the spot decisions following standard policies. • Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused. • Good knowledge of departmental operations, policies and procedures, and computer-generated reports. • Basic understanding of operations in other departments, such as data processing.