BASIC PURPOSE OF POSITION: To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment. DUTIES OF POSITION: • Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls. • Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees. • Assist customers with Online Banking, Debit Cards, and other account related questions. • Other duties may be assigned by Call Center Team Lead. EDUCATION/ EXPERIENCE/ SKILLS: • Experience in direct customer service. • Previous banking and experience with a knowledge of banking systems preferred. EOE, including disability/vets