Summary/objective On-site coordinate material installations between customers and Installers. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. • Provide excellent customer service while communicating with customers over the phone and in writing. • Act as a liaison between multiple parties to bring an installation to completion. • Collaborate with installers, estimators, and other company personnel to create a positive experience for customers. • Review customer contracts for accuracy. • Schedule installations with customers and assign installers to perform installation. • Maintain installer calendars through the system. • Prepare necessary paperwork. • Keep detailed notes from the beginning to the end of installation. • Transfer materials from location to location as needed for installations. • Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed. • Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date. • Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collects the balance due from customers. • Handle customer concerns, repairs, and claims as necessary. Competencies • Analytical Thinking - Applies logic to solve problems and get the job done • Client Service - Responds to the clients and anticipate their needs • Conflict Resolution - Works to resolve differences and maintain work relationships • Decision Making - Makes decisions and takes responsibility for them • Ethics - Fosters a diverse and respectful workplace • Even Temperament - Controls emotions without retaliating against negative behavior • Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas • Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances • Initiative - Remains proactive when suggesting improvements and solving problems • Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships • Persuasive Communication - Displays verbal and written communication that influences others • Problem Solving - Solves problems while ensuring rules and directives are followed • Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner Supervisory responsibilities: None Work environment: Office environment, temperature controlled Work Location: 736 S Mariposa Rd, Suite F, CA / onsite, no remote work Physical demands: Repetitive movement of hands and fingers Typing and/or writing, talk and hear Travel required: None Required education and experience: • High School Diploma, GED, or equivalent • Customer Service Experience • Experience in scheduling or event planning • Google Suite or Microsoft Office • Computer literate • Able to work independently • Natural problem solver Preferred education and experience • Rollmaster experience