• About Company: MISSION STATEMENT Our school’s mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow. "Our purpose: To develop technically strong professionals who have been given the skill set to be successful in the industry. " About the Role: The Front Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. Minimum Qualifications: • High school diploma or equivalent. Preferred Qualifications: • Strong customer service and communication skills (verbal and written). • Ability to explain technical issues in non-technical language. • Strong problem-solving and critical-thinking skills. • Ability to work independently and as part of a team. • Strong organizational skills and ability to prioritize tasks in a fast-paced environment. • Responsibilities: • He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue • He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team • Telephone Script for Prospective Future Professionals. • He or she provides accurate service prices and promotes monthly service and Take Home promotions. • He or she follows the Millennium/Meevo scheduling procedures. • He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest • follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager. We are Hiring for two shifts. Part Time and Full time. Schedule will be discussed at interview. Essential Job Functions: • He or she provides the first impression of the school and accommodates all guests who call or enter the • facility using the proper dialogue. • He or she facilitates the service guest welcome and check-in, service completion, and guest checkout. • He or she is knowledgeable about all Take Home products and services offered and can recommend additional • services and Take Home products. • He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan. • He or she follows the daily opening and closing procedures and balances the cash drawer using the • Meevo procedures. He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and • admissions call scripting when assisting service guests and prospective Future Professionals via telephone. • He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest • service reservation follow-up calls. • He or she resolves service guest challenges promptly and efficiently and follows the service refinement, • communication, and documentation procedures. • He or she attends Huddle meetings (as needed), service desk meetings, monthly Town Hall meetings, team • training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza. • He or she monitors the guest wait time and works with the service host and ticket leader to expedite • extraordinary guest service. • He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest • seating and Take Home areas. • and graduation celebrations to sustain the school culture and supports the Guest Service Leader in • communicating the extraordinary service experience and sales strategy and plan. • He or she may be asked to perform other tasks as needed that do not appear on the job description. • Will remain professional with the future professionals to help them learn soft skills and professionalism when working with the service desk. • **Work is performed in an indoor environment and requires frequent standing, bending, walking, bending repetitive motion, and vision to computer monitor.** **He or she travels domestically for recruitment and professional development.** **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**