Position Summary: Will lead Member Experience operations at their home gym, with an emphasis on member service, schedules, and inventory. This position reports to the home-gym General Manager. Major Responsibilities: • Lead Member Experience TM in their home Club Gym to ensure policies and procedures as outlined. • Motivate Member Experience in their home Club Gym to emphasize superior Member Experience. • Schedules for Member Experience at their home Club Gym. • This position is a regularly scheduled member experience position in their home Club Gym. • Support retail, concession, promotions. • Conducts daily and month-end retail and concession inventories. • Inventory Control to include locking up storage, receiving and reconciling incoming merchandise. Qualifications & Requirements: • Be self-motivated and able to motivate staff in a positive manner • Must be organizational • Possess strong motivational, communication, team building and training skills. • Must have a high level of professionalism, honesty, integrity and work ethic. • Must promote team spirit in the workplace. • Possess good leadership abilities. • Ability to handle customer issues with patience, tact and professionalism.