SUMMARY: The Universal Service Representative is a versatile role that combines the responsibilities of a Teller and a Member Service Representative. This position is responsible for providing excellent Member service, handling financial transactions and offering products to meet the needs of our Members. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greet and assist customers with their banking needs in a friendly and professional manner. • Process a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments. • Open and maintain member accounts, including checking, savings, and certificate of deposits. • Provide information and guidance on banking products and services. • Identify and address member needs by recommending appropriate financial solutions. • Resolve customer inquiries and issues promptly and efficiently. • Maintain accurate records of transactions and ensure compliance with banking regulations and policies. • Assist with branch operations, including balancing cash drawers and maintaining security protocols. • Actively identify opportunities to strengthen member relationships through referrals, product recommendations and financial solution conversations. • Ability to provide coverage to any of our branches as business needs require • Perform other duties as assigned by management. • Assist members with digital banking services, including online banking enrollment, mobile banking, e-statements, and troubleshooting access issues. • Process and maintain debit card requests, ATM card services, stop payments, check orders, and account maintenance requests. • Support consumer lending activities by gathering application information, processing referrals, and assisting members with loan-related inquiries. • Conduct member outreach and relationship-building activities to deepen existing relationships and promote member retention. • Meet established referral and service goals by identifying opportunities for additional credit union products and services. • Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and all applicable regulatory requirements. • Assist with branch opening and closing procedures as assigned. • Maintain a working knowledge of all credit union products, services, policies, and procedures. • Participate in branch sales campaigns, community events, and member engagement initiatives as needed. REQUIREMENTS: • High school graduate or equivalent. • 1 – 3 years of sales experience. • Teller experience required. • Complete registration with NMLS within 30 days. • Complete Signature Guarantee training within 30 days. • Obtain Lending Authority within 180 days. COMPENTENCIES: • Excellent written and oral communication skills • Excellent organizational skills • Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously. • Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.