Patient Services Representative 2-18 fillable.pdf Position Summary: Provides general clerical support to primary care teams and general customer service for health center patients and visitors. POSITION RESPONSIBILITIES: • • • Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center. • Verifies and updates patient information at each visit (address, phone, insurance, etc.) • Intake of insurance information and verification • Management of patient flow • Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking) • Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily. • Provides patient services, including resolving complaints, making daily reminder calls, etc. • Operates main telephone switchboard, routes calls, takes patient messages, sets appointments according to protocol. • Provides translation services as able and appropriate. • Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment. • Performs other related duties as required or assigned. Organizational • • • Adheres to the organizations mission, vision and values. • Adheres to the organization’s policies regarding time and attendance. • Complies with accepted dress code and maintains a professional image. • Demonstrates reliability and trustworthiness. • Manages time and other resources to meet established goals within the agreed upon time frames. • Demonstrates flexibility in the acceptance and completion of work assignments. • Participates in the department’s performance improvement activities. • Maintains patient/employee confidentiality in the management of information. • Observes the Health Care System’s compliance policies.