We are seeking an empathetic, customer service oriented Collection Specialist to join our Caine & Weiner - Medical team. The ideal candidate will be dependable with a strong work ethic. Collections Specialists play a crucial role in the ethical and effective recovery of outstanding Medical debts while maintaining a strong commitment to the patient experience. This role directly interacts with consumers to resolve outstanding balances, negotiate payment arrangements, and provide clear communication, all while strictly adhering to all applicable laws and regulations governing debt collection. Schedule: Monday-Friday - 8:00 A.M.-5:00 P.M. PST | 6:00 A.M.-3:00 P.M. CST • Great work/life balance • Commission is paid out 2 times a month • Paid training • Medical, dental, vision insurance, PTO, Sick time and 401k • Competitive, challenging and rewarding environment • Opportunities to grow • Bilingual pay incentive – English/Spanish Essential functions: • Manage a portfolio of accounts • Handle a high volume of inbound and outbound calls, utilizing both an automated dialer and manual calling methods. • Compassionately and effectively negotiate payment arrangements with consumers and/or third-party payers (e.g., insurance companies, family members) to facilitate resolution of outstanding healthcare balances. • Meet department call and collection goals • Address and resolve consumer disputes regarding healthcare debt in a professional and compliant manner • Strictly adhere to all federal, state, and local laws and regulations governing debt collection, including but not limited to the FDCPA (Fair Debt Collection Practices Act), HIPAA (Health Insurance Portability and Accountability Act), and TCPA (Telephone Consumer Protection Act). • Demonstrate a consistent commitment to a positive patient/consumer experience through respectful communication, active listening, and empathetic problem-solving. • Perform other duties, as assigned to support departmental and organizational goals. Having the following skills is a plus: • Medical collections experience • Work from home experience • Customer service • Strong communication • Data entry • Microsoft Office: Excel, Word, Outlook • Telephone/Dialer • First/Third-Party Agency • CUBS • FDCPA knowledge • Bilingual - English/Spanish preferred Caine & Weiner is an Equal Opportunity Employer, our full suites of solution-based services provide our clients with individual customization and optimized recovery results. We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity.