As the Customer Engagement Specialist at Just Jump Trampoline Parks and Just Play Adventure Playground, you will be the key point of contact for ensuring our customers have a safe, enjoyable, and memorable experience at our facilities. Your responsibilities will include: • Customer Interaction: • Promptly respond to all inquiries, including phone calls, emails, direct messages on social media platforms, comments, and reviews, ensuring timely and courteous customer engagement. • Provide detailed information about our trampoline parks and adventure playground offerings, including pricing, availability for booking sessions and events, and other relevant park information. • Booking and Reservation Management: • Assist customers with booking parties, group events, and individual admissions. • Ensure accuracy and completeness of reservations, addressing any special requests or requirements. • Provide personalized recommendations and options to enhance their experience, such as suggesting food and beverage packages and additional amenities, tailored to their event needs. • Social Media and Marketing Support: • Collaborate with the Marketing and Communications Manager to create engaging content for social media platforms such as Facebook, Instagram, and TikTok, aimed at driving customer engagement. • Implement content strategies under the guidance and oversight of the Marketing and Communications Manager. • Monitor social media trends and feedback • Issue Resolution and Customer Support: • Handle customer inquiries, concerns, and complaints with a friendly and efficient approach, ensuring swift resolution and customer satisfaction. • Escalate complex issues to management, as necessary. • Documentation and Reporting: • Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions • Generate regular reports on customer feedback trends for manager review. Qualifications: • Degree or coursework in Marketing, Business Administration, Hospitality, or a related field is preferred. Relevant experience and skills are equally valued. • Exceptional organizational skills. • Social media expertise in content creation and customer interaction. • Effective problem-solving abilities and conflict resolution. • Basic understanding of report generation skills. • Excellent communication skills, both verbal and written. • Ability to multitask and prioritize effectively. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Canva, and Google products (e.g. Google Docs, Sheets, Slides). Familiarity with CRM software is advantageous.