Summary: Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. As a team member, they are responsible for participating in programming and events in order to ensure optimal performance. • Greets all members and guests to create welcoming environment • Develops positive relationships with members • Facility/member tours • Answers incoming phone calls and provides messages or returns calls as needed • Accepts member feedback and concerns professional and communicates to management • Cleaning of fitness center and equipment • Notifies management of equipment needs • Supports data entry projects related to Fitness Center and Pool usage and reporting. • Supports on creation, printing/copying and posting marketing materials as needed • Assists in scheduling residents for orientations and assessments • Communicates any MCEP user issues to direct supervisor and submits “Report a Bug” tickets to Tech Team through the MCEP as needed. Qualifications and Skills: • Ability to prepare routine administrative paperwork • Ability to follow routine verbal and written instructions • Knowledge of customer service standards and procedures Varying 8 hour shifts (5:30 am to 9:00 pm) Monday through Friday (10:00 am to 6:00 pm) Saturday and Sunday