Position Summary: Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department. Responsibilities: • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner • Participates in special projects as assigned • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures • Conducts initial onsite inspection to determine extent and scope of damage • Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions • Takes and labels photos; measures and sketches affected rooms • Determines best restoration process and establish drying goals • Removes excess water by mopping and/or extraction • Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings • As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc. • As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed • Schedules follow-up and clearance tests • Obtains Customer Service Report and Certificate of Satisfaction upon completion of job • Completes and submits in a timely manner all required paperwork • Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs • Participates in special projects as assigned • Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures Qualifications: • High School Diploma or equivalent and an active Driver’s License with clear driving record are required • 6 months relevant experience. Experience in restoration or construction preferred • WRT, ASD, AMRT certification a strong plus • Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner • Basic computer proficiency; comfortable working with internet-based tools • Demonstrated customer service focus / superior customer service skills • Excellent communication skills and ability to interact on a professional level with internal and external personnel • Results driven with strong problem solving and analytical skills • Ability to work in a fast-paced environment; and manages changing priorities effectively • Detail-oriented and exceptionally organized • Collaborative partner: ability to contribute to a positive work environment • Must be available on call and weekends This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region. Company paid pre-employment drug test and health screening required Home Base for this position would be 6 Cedarhill Park Drive. Plymouth, MA 02360 Please check out or website for more information: www.contractorsalliancenetwork.com Apply online to any of our open positions at: https://heritagepci.com