POSITION OBJECTIVE Responsible for providing a safe and effective exercise environment for club Members/Guests through supervision of exercise programs, education of the Members/Guests in exercise and a focus on establishing a personalized program of exercise for each Member/Guest. Also responsible for promoting the facility and the club, while providing the Three Steps of Service to the Members and guests of the club. ESSENTIAL JOB FUNCTIONS • To provide supervision of the exercise and fitness areas of the club, including assisting Members/Guests with their exercise and fitness programs. • To evaluate Member/Guest fitness needs and provide the appropriate exercise program for meeting those needs, including providing personal instruction if necessary. • To connect Members to other Members through ongoing contact with the Members and promotion of club activities, including warm welcomes, magic moments, and fond farewells by connecting with each Member in the facility. • Conduct new Member Fit Start appointments in accordance with club standards and track accordingly. • Update fitness activities and programming on web page and/or Member communication board, as applicable. • Responsible for daily processing of all accounting procedures around personal training and or group session(s) accurately. • Responsible for submitting monthly forecasts for expected sessions, Fit Starts and New Client goals. • Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag. • Maintain current fitness-related certifications including CPR/AED and actively seek new education opportunities that are presented through Invited partnerships • Maintain a schedule of availability that is current and update as needed to ensure accuracy • Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.). • Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. EDUCATION/EXPERIENCE • 1+ year experience as a Fitness Trainer • High school diploma, GED, or equivalent required, College Degree in health, fitness, or recreation related field preferred • Certification in CPR, First Aid and AED as well as being a certified group exercise instructor with AFAA or ACE • TPI Certification REQUIREMENTS • Responsible for demonstrating good teamwork. • Professional, impeccable appearance maintained by self and all private event personnel. • Take initiative to solve problems, utilizing all available resources including regional and corporate staff. • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. • Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.