Description: The assistant manager will assist the manager in resolving issues and providing solutions that promote a smooth workflow, enhance employee productivity, and increase revenue. In the manager's absence, the assistant manager will oversee all operational procedures per company guidelines, work cooperatively to maintain a solid and productive team, and ensure consistent service quality. Key Responsibilities: Operational Management: • Oversee all operational procedures when the manager is absent. • Handle incoming calls and address location issues, promptly notifying supervisors in emergencies. • Report, record, and recover any shortages rigorously. • Ensure daily deposits are accurately executed. • Conduct inspections, complete daily paperwork on time, and meet all deadlines. • Audit daily paperwork and ensure any discrepancies are handled appropriately. • Manage PDI and ensure invoices are copied and mailed within deadlines. • Control distribution of daily funds and secure all cash and deposits. Team Leadership: • Instruct and train staff on their job duties to enhance operational efficiency. • Maintain a hands-on approach to ensure business processes run smoothly. • Communicate effectively with team members, staff, and supervisors, acting as an arbitrator when necessary. • Build strong relationships with customers to provide exceptional service. Facility Maintenance: • Assist in maintaining a clean and safe working environment, both indoors and outdoors. • Monitor and control inventories entrusted to the location diligently. Safety and Loss Prevention: • Promote a safety-oriented culture by training staff on best practices (do’s and don’ts). • Utilize observational skills to detect potential theft and address behavior proactively. Reporting & Documentation: • Provide a comprehensive written report of daily occurrences during the manager's absence, including incidents involving customers, employees, and general procedures. • Document all emergencies immediately, adhering to company policies and procedures, and communicate any incidents to supervisors. Qualifications: • High School Diploma or equivalent; additional education or certification preferred. • Proven experience in a supervisory role or related position. • Strong communication and interpersonal skills. • Exceptional organizational abilities and attention to detail. • Ability to work under pressure and make effective decisions. • Proficiency in relevant software applications and technology. Work Environment: • This position requires a hands-on approach and the ability to work in various environments within the establishment. • Must handle multiple tasks and respond to urgent situations effectively. Required Certifications and Licenses: The cashier must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications: • Alcohol Beverage ordinance Card (by Parish) • Louisiana Responsible Vendors Permit • Valid State Identification card or driver’s license • Copy of Social Security Card