Job Title: Floorwalker Type: Part Time to Full Time Description: As a Floor Walker, you will receive comprehensive training in customer service, security, and casino operations. This role involves providing exceptional customer service, maintaining cleanliness standards, ensuring a safe environment, and enhancing the overall customer experience at the casino. Key Responsibilities: • Training to become a guard, including report completion and customer interactions • Warmly welcome customers, provide efficient service, address inquiries promptly, and express gratitude for their patronage • Ensure availability of fresh food and beverages and maintain cleanliness in the casino • Implement safety and security protocols, report issues promptly, and inform customers about promotions • Assist customers in understanding how to play games on machines • Handle customer requests, complaints, and vendor concerns professionally and report incidents promptly • Adhere to company policies and procedures, and maintain quality standards in all tasks • Maintain flexibility in duties and schedule to support the operational needs of the casino • Consistently uphold and model the company's core values Qualifications: • Minimum age requirement: 21 years. • Clear background check with no felonies or misdemeanors related to theft or gaming violations. • Ability to multitask, stand for extended periods, lift up to 50 pounds, and perform physical tasks as needed. • Proficient in basic language and mathematical skills. • Capable of following instructions and correspondence accurately • Available to work flexible hours, including weekends, nights, and holidays. • Demonstrates punctuality and reliability in attendance. Required Certifications and Licenses: The floorwalker must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications: • Valid State Identification card or driver’s license • Copy of Social Security Card