Large Animal Customer Service Representative (Part-Time) Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team. If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff. Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way. What You'll Do As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include: • Answering incoming phone calls in a courteous and professional manner • Assisting clients with questions and directing inquiries to the appropriate team members • Welcoming clients and managing the check-in and check-out process • Scheduling appointments and maintaining an organized daily schedule • Entering and updating client and patient records accurately • Preparing invoices and processing payments • Performing general administrative tasks, including filing, email, mail handling, and maintaining records • Completing and organizing required state documentation Schedule • Part-time position • Consistent daytime hours supporting our Large Animal service What We're Looking For • Previous experience in customer service, reception, or a client-facing role is required • Strong verbal and written communication skills • Excellent organizational skills with the ability to manage multiple tasks efficiently • A positive, team-oriented attitude and a commitment to providing exceptional customer service • Comfort working in a veterinary setting; experience with large animals is helpful but not required • Professional communication, appearance, and conduct