🐾 Client Service Representative (CSR) – Full-Time 📍 Conchester Animal Hospital Love helping people and pets? This might be your spot. We’re looking for a full-time CSR to be the welcoming face of our hospital—someone who keeps things running smoothly while creating a great experience for every client who walks through our doors (and every pet who drags them in 🐶🐱). ✨ What You’ll Do • Greet clients and pets by name and make them feel at home • Answer phones, schedule appointments, and manage a busy front desk • Communicate clearly with clients about services, care, and next steps • Prepare estimates, invoices, and process payments • Keep records accurate and organized • Jump in to help the team and keep the day moving • Recognize urgent situations and alert medical staff 🧠 What We’re Looking For • Customer service experience • Friendly, calm, and organized under pressure • Strong communication and multitasking skills • Comfortable with computers and learning new systems • Team player with a positive, can-do attitude • Genuine love for animals and the people who care for them 🚀 Why Join Us? • Supportive, team-first environment • Opportunity to grow in veterinary medicine • Hands-on experience in a fast-paced, rewarding field • And yes… lots of adorable pets Apply today and be part of a team that truly cares—for pets and people. Benefits: • Employee discounts (applied after 90 days of employment) • Opportunities for growth and advancement within the clinic. • Referral program • Parental leave • 401(k) • Health insurance • 401(k) matching • Paid time off • Vision insurance • Health savings account • Dental insurance • Flexible spending account • Life insurance Skills and Abilities: • Excellent oral and written communication • Organized and meticulous • Knowledge of basic veterinary terms and procedures • Knowledge of basic computer skills • Patience and respect for client, patients and colleagues • Ability to deal with stressful situations Physical/Emotional Demands: • Standing/walking/lifting. (Applicants must be able to lift 50lbs) • The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia. Work Environment: • Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability • Strong emphasis on teamwork and cross-functional collaboration • Supportive and inclusive culture that values diverse perspectives • Goal-driven environment focused on high performance and continuous improvement • Open communication and feedback are encouraged to foster growth • Employees are empowered to take initiative and contribute to shared success • Flexible and responsive to change, with a focus on innovation • Positive work culture that balances productivity with employee well-being • Emphasis on accountability, integrity, and mutual respect