Assistant Manager Job Description Reports to: General Manager/Regional Manager Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance. Major Areas of Responsibility: • Monitor all restaurant operations and conditions to ensure the quality of the product and guest services. • Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets. • Display good judgment. • Maintain a positive attitude and professional approach to coworkers and customers. • Demonstrate coaching/counseling skills. • Display a strong sense of urgency. • Delegate and follow-up. • Is approachable to team players. • Embrace 100% responsibility. • Model the Core beliefs. • Relationship building. • Ensure FOH execution of standards. • 100% table visits - Effective resolution table visits • Prioritize guest relations. • Strong floor presence. • Expectation for positive review percentages on Customer Relationship Management (CRM) platform. • Hold effective pre-shifts. • Knowledgeable of all food specs. • Complete a line/temp check. • Write a prep list. • Place an order, adhering to pars, through food distribution company (Sysco). • Understand the delivery order error rate. • Basic interviewing skills. • Train/work closely with the FOH Trainers. • Write schedules for all employees. • Anticipate staffing needs. • Write floor plans for servers. • Utilize Hot Schedules/labor proforma/logbook/templates. • Utilize iControl for sales, item trends, labor, overtime, etc. • Maintain department labor standards. • Open and close store using checklists. • Run an effective wait. • Knowledge of FOH manager computer functions. • Health inspection compliance, FOH cleanliness/sanitation. • Comply with restroom standards. • Strong MVP and Paytronix knowledge. • Basic R&M knowledge. • Enter all food invoices and import Sysco invoices. • Involved in local store marketing initiatives. • Basic P&L knowledge. • Handle cash transactions, comps, or voids, and amounts of cash in drawers. • Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals. Qualification Standards • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Initiative — Job requires a willingness to take on responsibilities and challenges. • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Integrity — Job requires being honest and ethical. • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Social Orientation — Job requires preferring to work well with others rather than alone. Essential Functions • Stand for long periods of time. • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. • Repeat the same movements. • Walk or stand for long periods of time. • See details of objects that are less than a few feet away. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Understand the speech of another person. • Speak clearly so listeners can understand. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Keep your hand and arm steady while moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). • Bend, stretch, twist, or reach out their body. • Be physically active for long periods without getting tired or out of breath. • Focus on one source of sound and ignore others. • Hear sounds and recognize the difference between them. • Use muscles to lift, push, pull, or carry heavy objects. • Use muscles for extended periods without getting tired. • Determine the distance between objects. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • React quickly using hands, fingers, or feet. • Add, subtract, multiply, or divide quickly and correctly. • Multitasking different work activities and shifting attention from one task to another. • Heavy lifting up to 40 lbs. • Occasionally exposed to toxic or caustic chemicals. • Occasionally exposed to extreme cold and/or heat (non-weather). • Available to work days, nights, weekends, and holidays.