This position is responsible for the timely collection of delinquent loans. Works within the established department policies and procedures to ensure that the credit union’s delinquency is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to insure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: • Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA. • Ensures documentation of all work done is accurate and complete. • Recommends, vehicles for repossession • Conducts skip tracing for locating members as necessary • Makes recommendations for extensions or deferments • Stays current on collection process knowledge, legal/regulatory requirements and trends. • Supports and participates in continuous improvement activities. • Represents the Credit Union in a positive and professional manner. • Other related duties as assigned. • Maintains member and other sensitive information with confidentiality. • Works with each member for a positive resolution for the member and NuVision Federal Credit Union • Treats team members and members with respect. Qualifications: • Must possess 1 year of hands on collection experience, dealing with real estate, secured and unsecured loans and repossessions. • Must have a strong background in the Fair Debt Collection Practice Act • Working knowledge of general collection practices • Must have computer proficiency and working knowledge of Microsoft Office and products including: Word, Excel and Outlook • Good time management skills and ability to multi-task and prioritize work • Strong attention to detail • Good written and verbal communication skills • Ability to work in a fast paced goal oriented environment • Good organizational, follow-through, negotiation, and problem solving skills • Commitment to excellent customer service Education: • High School Diploma or GED Required • Formal education in business administration or related field preferred Website: nuvisionfederal.com/careers Benefits: • Medical • Dental • Vision • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement Covid-19 Precaution(s): • Remote Interview Process (some positions vary) • Social Distancing and Mask Guidelines in place