Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans. This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income. Responsibilities: • Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity on line collection system. • Work with members to negotiate settlements resulting in maximum return to the credit union. • As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares. • Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts. • Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account. • Supports and participates in continuous improvement activities. • Represents the Credit Union in a positive and professional manner. • Maintains member and other sensitive information with confidentiality. • Treats co-workers and members with respect. • Other related duties as assigned. Qualifications: • Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans. Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies. • Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act. • Knowledge of legal process. • Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion. • Must be able to communicate effectively with members, management, team members and external third-parties. • Ability to interface with people in a positive manner with empathy, courtesy and tact. • Strict attention to detail • Ability to work in a fast paced goal oriented environment. • Able to handle difficult calls. • Team oriented and the ability to work collaboratively. • Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work. • Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions. • Proficient in Microsoft Office products including: Word, Excel and Outlook. Education: Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred. Website: nuvisionfederal.com/careers Benefits: • Medical • Dental • Vision • Life Insurance • Flexible Spending Account • 401(k) Matching • Paid Time Off • Training Provided • Tuition Reimbursement Covid-19 Precaution(s): • Remote Interview Process (some positions vary) • In-Person Interview required for Front-Line Positions • Social Distancing and Mask Guidelines in place