The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Key Responsibilities • Serve as the lead point of contact for all customer account management matters • Maintain customer contact and follow ups in CRM. • Promptly respond to customer inquiries regarding products, pricing, and availability. • Develop quotes, convert to sales and negotiate prices where necessary. • Utilize internal systems/tools and 3rd party listing portals e.g. ILS, 145.com to perform analysis – demand, market price, product availability etc. • Analyze and evaluate the effectiveness of various sales methods or approaches and provided feedback. • Participate in the development of new products/capabilities and customer proposals/RFQ. • Maintain sales pipeline and activities (touch points) in the company’s CRM system. • Participate in customer contract creation and negotiations as required. • Update project status in company’s prescribe format and present update to management. • Provide administrative support to customers to ensure satisfaction. • Other duties may be assigned. Computer Skills • Working knowledge of Microsoft Office Suites – Excel, PowerPoint, Words • Dynamic CRM (or similar CRM) system • Basic working knowledge in ERP system e.g. Quantum preferred Education and Experience HS Diploma and 3 or more years of experience in sales. Bachelor’s degree with at least 1 year aerospace experience and/or training a plus.